REFUNDS, RETURNS & CANCELLATIONS

Returns & Refunds:
In the event that you are not satisfied with any purchase from Stewart Golf, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund. Personalised & Custom items are not eligible for a refund.

All goods come with a 12 month guarantee (unless otherwise stated). If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken: 

For purchases under 30 days old
We will exchange the faulty item at our expense. Please e-mail info@stewartgolf.com.au with your order number/proof of purchase and daytime contact number so we can arrange a collection. Once we have received the product we will despatch a like for like replacement. Components of trolleys may be replaced at our discretion rather than the whole unit 

For purchases over 30 days old but less than 12 months old
Please contact us in the first instance with details of the issue. You may be asked to return the item to us, along with a covering letter stating the fault, your order number/proof of purchase, and your daytime contact number. 

If you are unable to return the product we can offer a fully tracked collection service where we will organise the collection of you order from a place and day of your choosing, this service is available Monday to Friday, 0900-1700. The freight costs may vary depending on location. A quote can be provided upon request and the freight is payable in advance. If you wish to use this service please contact our Service team who will advise.

We will inspect the item and, at our discretion, repair, replace, offer a like for like replacement, or we may return the faulty item if we feel there has been no manufacturing fault. 

In cases where we feel there is no manufacturing fault, we may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we proceed.

Complaints:
At Stewart Golf we pride ourselves on excellent customer service and backup for your machine. We have an in-house support department that will be able to help with product questions, spare parts and services. 
We aim to resolve every issue quickly and efficiently, but appreciate that sometimes you may not be satisfied with the outcome. In these instances we have a formal complaints procedure that you can follow. 

1. Tell us about it: 
Write us a letter or email containing the following information: 

1. Full details of your case including dates and the member of staff with whom you were communicating. 
2. Any documentary evidence that has been used in your case, including photographs or if possible a short video clip.
3. Copies of emails or letters relating to the issue.
4. Your postal address, telephone number and email address. 

Send the letter and supporting documentation to the address below. It is recommended that you request a proof of delivery such as the Australia Post ‘Signed For’ service when sending. 

PRIVATE & CONFIDENTIAL
Chief Operating Officer
Stewart Golf Australia
Unit 4A/32 Williamson Rd,
Ingleburn, NSW 2565
email: support@stewartgolf.com.au

2. We will investigate:
Once your letter has been received, we will investigate your claim and respond promptly.