Returns & Refunds:
In the event that you are not satisfied with any purchase from Stewart Golf, you may return unused goods, along with all original packaging intact and any labels within 30 days of receipt for a full refund. Personalised & Custom items are not eligible for a refund.
All goods come with a 12 month guarantee (unless otherwise stated). If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
For purchases under 30 days old
We will exchange the faulty item at our expense. Please e-mail info@stewartgolf.com.au with your order number/proof of purchase and daytime contact number so we can arrange a collection. Once we have received the product we will despatch a like for like replacement. Components of trolleys may be replaced at our discretion rather than the whole unit
For purchases over 30 days old but less than 12 months old
Please contact us in the first instance with details of the issue. You may be asked to return the item to us, along with a covering letter stating the fault, your order number/proof of purchase, and your daytime contact number.
If you are unable to return the product we can offer a fully tracked collection service where we will organise the collection of you order from a place and day of your choosing, this service is available Monday to Friday, 0900-1700. This service costs $100.00, payable in advance. If you wish to use this service please contact our Service team who will advise.
We will inspect the item and, at our discretion, repair, replace, offer a like for like replacement, or we may return the faulty item if we feel there has been no manufacturing fault.
In cases where we feel there is no manufacturing fault, we may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we proceed.
Cancellations:
To cancel you must inform us in writing prior to despatch via support@stewartgolf.com.au, a phone call is not acceptable.
After you have placed your order, unless otherwise agreed (for example if we are awaiting delivery of a product and have let you know), we have 30 days to deliver the goods to you. If we do not do this then you have the right to cancel the order for a full refund.
Complaints:
At Stewart Golf we pride ourselves on excellent customer service and backup for your machine. We have an in-house support department that will be able to help with product questions, spare parts and services.
We aim to resolve every issue quickly and efficiently, but appreciate that sometimes you may not be satisfied with the outcome. In these instances we have a formal complaints procedure that you can follow.
1. Tell us about it:
Write us an email or letter containing the following information:
1. Full details of your case including dates and the member of staff with whom you were communicating.
2. Any documentary evidence that has been used in your case, including photographs.
3. Copies of emails or letters relating to the issue, including any references that may have been generated by our email system (format ABC-123-4567).
4. Your postal address, telephone number and email address.
Send the letter and supporting documentation to the address below. It is recommended that you request a proof of delivery such as the Australia Post ‘Signed For’ service when sending.
PRIVATE & CONFIDENTIAL
Chief Operating Officer
Stewart Golf Australia
19 Frost Rd,
Campbelltown, NSW 2560
support@stewartgolf.com.au
2. We will investigate:
Once your letter has been received, a company director will investigate your claim.
3. We will reply:
Once we have completed our investigation, we will reply within 6 weeks. Although we may reply sooner, this period ensures that a director will be available and will have time to conduct a thorough investigation.